Plogi product support
Green Pocket Care Support
Get help with plant records, reminders, permissions, exports, coins, purchases, or your account.
Contact us
Talk to our support team.
Please include your app version, iOS version, device model, and a short description. Do not email passwords, payment-card details, or unnecessary sensitive information.
Frequently asked questions
Why did I not receive a care reminder?
Enable Green Pocket Care notifications in iOS Settings, check the plant’s schedule, and make sure Focus mode is not silencing alerts.
How do I add a photo or voice note?
Open a plant, create a care record, choose the photo or voice option, and grant the corresponding iOS permission.
How do I restore a purchase?
Use Restore Purchases while signed in to the Apple ID used for the eligible purchase. Consumable coin packs may not be restorable.
How do refunds work?
App Store transactions and refunds are handled by Apple. Request a refund through Apple’s Report a Problem service.
What happens if I delete the app?
Content stored only on the device may be removed. Export important content first. Deleting the app does not cancel purchases.
How do I make a privacy request?
Email support@plogiworks.com with “Privacy Request” in the subject. We may need limited information to verify the request.
Is this professional plant advice?
No. Green Pocket Care is an organization and journaling tool. Consult a qualified horticultural professional when needed.
Before contacting support
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01
Update
Install the newest app and iOS versions available.
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02
Check permissions
Review notifications, photos, camera, microphone, and speech recognition in iOS Settings.
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03
Describe clearly
Tell us what you expected, what happened, and how to reproduce it.